COVID-19 Energy Assistance Program for Residential Customers

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*SCAM ALERT: We are aware that some consumers are receiving calls telling them that a home inspection or energy audit is required in order to receive the COVID-19 Energy Assistance Program (CEAP). This is not true. A home visit is not required to qualify for CEAP.

In addition, the OEB does not phone consumers offering rebates nor do they ever schedule home visits.

For more information from the OEB please visit their website by clicking here

Since the summer of 2020, the Government of Ontario has made $40 million available to support customers who have overdue amounts on their energy bills as a result of the COVID-19 emergency.

The COVID-19 Energy Assistance Program (CEAP) provides an on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Residential customers may be eligible for up to $750 in support and can apply for on-bill credits for both electricity and natural gas separately. Customers who previously received CEAP support that was less than the maximum amount of $750 and have additional arrears may apply again, but their total on-bill credits cannot exceed that amount.

CEAP is being delivered by electricity distributors, gas distributors and unit sub-meter providers (USMPs).

You must apply to NT Power for CEAP.

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CEAP for Residential Customers

CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and...

Eligibility Requirements

The Ontario Energy Board updated the eligibility criteria on January 14, 2021, so that more customers may qualify for CEAP.

Residential electricity and gas customers are now eligible for CEAP if they meet the following criteria:

  1. The customer has an account with an electricity distributor, a unit sub-meter provider (USMP) or a natural gas distributor. Only the customer who is the account holder can submit an application for CEAP.
  2. The customer has overdue amounts owing on the day they apply from one or more electricity or gas bills since March 17, 2020.
CEAP Benefit Amounts

CEAP funding is limited, and utilities and USMPs are expected to process applications in the order in which they are received.

Submitting an application for CEAP does not guarantee funding.

Eligible customers may qualify for CEAP credits for the electricity or natural gas charges that are overdue on the date of their application for CEAP, up to a maximum of $750.

How to apply

You must apply to NT Power by filling out the online application form, or contact by phone for assistance.

Utilities and USMPs are expected to process complete applications within 10 business days of receipt.

CEAP Questions & Answers
1. Can customers apply for CEAP to help with both their electricity and natural gas bills?

Yes. Also, residential customers who received CEAP support that was less than the maximum amount of $750 may apply again, but their total on-bill credits for each bill (electricity and gas) cannot exceed that amount. That means a residential customer may receive up to $750 for their electricity bill, and up to $750 for their gas bill.

2. Is there a deadline to apply for CEAP?

Not at the moment. Funding for the program is limited, however. Utilities and USMPs are expected to process applications in the order in which they are received. CEAP funding is not guaranteed even after a complete application has been submitted.

Each utility and USMP has been allocated a share of CEAP funding. We will stop accepting applications and providing CEAP credits once our CEAP funding has run out.

3. When will I see the credit on my bill?

If we have CEAP funds remaining, the credit will be applied to the next available bill issued to you after your CEAP application has been assessed as complete

4. Why doesn’t the bill credit amount cover the full amount of my arrears?

The on-bill CEAP credit covers the charges that are past due, up to a maximum amount of $750. Setting the level of support for individual customers in this way will assist in achieving the government’s objective of making CEAP available to help the most people affected financially by the COVID-19 emergency.

5. I had applied previously and was denied.  Do I have to reapply again under the new requirements?

You must apply through NT Power by filling out the CEAP online applications form. Further details on CEAP, including the application process, can be found here.

 

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CEAP for Small Businesses

Not a residential customer? View CEAP details for small business instead.