Customer Bills Delayed / Billing Errors

Published Date
Thursday, February 3, 2022

Update June 3, 2022:

NT Power is experiencing a high volume of phone calls due to a billing error for some of our customers. 

These customers have had their May 2022 statement re-issued. 

We apologize for the error and inconvenience this has caused. 

Please feel free to contact our Customer Service Team with any questions and we will get back to you as soon as possible.



We have identified various issues causing a small percentage of NT Power’s customer bills to be delayed and are correcting to ensure your bill continues to be accurate and will be provided timely. We are working hard to correct these issues to ensure you receive a bill in the coming months. There will not be late payment fees associated with the delayed bills, and payment due dates have been extended. If your account is set up for pre-authorized payment, please note the funds will be withdrawn from your bank account on the next available due date.

We understand these are challenging times for everyone and want you to know that we are here to assist you. Please contact our Customer Service Team and they will assist you in making payment plan arrangements to ensure your account remains current.

For your convenience we offer a secure online portal which allows you to monitor your account details, current and historical billing information 24/7. You can enroll in E-billing to receive your bill electronically and join one of our convenient payment plans that suit your financial needs. Register your account online by returning to the homepage and simply click on My Account.

If you need assistance our customer service representatives are available Monday to Friday between 8:30am and 4pm at 905-895-2309 or 705-526-9361. In addition, we can be reached via email at Click here to show mail address.

We sincerely apologize for the inconvenience this may have caused.


Customer Service

Newmarket-Tay Power Distribution Ltd