If you are having difficulties, we're here to help.
We want to help you, so if you have received a notice of disconnection due to non-payment of an account (red card), please call us as soon as possible from 8:30am to 4:00pm, Monday through Friday, as we will discuss a suitable payment schedule with you.
Making Emergency Payments.
Emergency payments by cheque or money order may be made through our deposit drop box, located by the Visitor Parking Lot off Steven Court.
Programs That Can Provide Assistance.
There are also programs available that can provide you with assistance in making your payment.
- Ontario Energy Support Program (OESP), which can help qualifying households by providing a credit on your monthly electricity bill.
- Ontario Low-income Assistance Program (LEAP) provides financial assistance to qualifying low-income families who may be having trouble catching up with their electricity bill payments.
- COVID-19 Energy Assistance Program (CEAP) for Residential Customers
- COVID-19 Energy Assistance Program (CEAP-SB) for Small Business Customers
Ontario Electricity Support Program
For more information on the Ontario Electricity Support Program (OESP)
Ontario Low-Income Assistance Program
For more information on the Ontario Low-Income Assistance Program (LEAP)