Receiving & Paying Bills During Potential Mail Service Disruption

Receiving & Paying Bills During Potential Mail Service Disruption

Due to the possible Canada Post mail service disruption, NT Power wants to ensure our customers have uninterrupted access to their billing information, account balance, and payment options. We encourage customers to utilize our digital services to stay informed and keep their accounts up to date.

Key Message

To help our customers manage their accounts efficiently during this period, we recommend signing up for paperless billing, preauthorized payments, and My Account for easy access to account details and due dates. Payments can be conveniently made online, by telephone, or in person at any bank.

Here are three simple steps to manage your account seamlessly:

• Switch to Paperless Billing and receive a notification in your inbox when your monthly bill is available, which also reduces paper clutter and waste.
• Set up secure automatic payments with pre-authorized payments, or pay in person at any bank branch, online, via mobile, or through telephone banking or by credit card.
• Log in to or register for My Account to view your balance, due date, payment history, and recent electricity usage.

How can I find out what I owe or make a payment?  

My Account: Register and log in to view your balance, due date, and payment history. 

Paperless Billing: Sign up for paperless billing through the NT Power MyAccount customer portal and receive a notification when your bill is ready to view online, by signing in to your account.

Automated Phone System: Call our automated interactive phone system and follow the prompts to access billing and payment details.

Newmarket Phone: (905) 895-2309

Midland & Tay Phone: (705) 526-9361 

Pre-authorized Payments: Sign up for automatic withdrawals to ensure timely payments

Email Assistance: For account balance inquiries, email Click here to show mail address

Web Chat: During business hours, Weekdays from 8:30 a.m. to 4:00 p.m., access our new chat feature to talk to one of our friendly customer service representatives, who will happily answer any questions you have.

Credit Card Payments: Pay your NT Power bill by credit card online or by phone using MasterCard and Visa. 

Please allow three (3) business days for the payment to reach us when using this option.  Paymentus Corporation is an independent company and charges a convenience fee to pay your bill using this service; however, NT Power does not retain any portion of the convenience fee.

Please remember that it remains the responsibility of our customers to keep their accounts current. Payments can be made via pre-authorized payments, credit card, online banking, telephone banking, or in person at financial institutions in Canada. Please refrain from mailing payments during the disruption, as they may not reach us by the due date. Late fees may apply to unpaid balances, but we are here to assist if you encounter financial difficulties.

For more information and walkthroughs explaining how to sign up for My Account and add paperless billing, head to https://www.ntpower.ca/paperless-billing

For information about bill payment options, visit https://www.ntpower.ca/payment-options

More information about available assistance programs and support is available at https://www.ntpower.ca/assistance