Because You Entrust Us With Your Information, Protecting Your Privacy Is Paramount at NT Power.
NT Power is 100% committed to protecting your personal information and privacy and we’ve been a leading organization in meeting all cybersecurity requirements as defined by the Ontario Energy Board.
Your Privacy Is Important
The Information We Collect
NT Power collects information by various methods including information actively provided by its customers and information arising from customer utility use. The Town of Newmarket provides information necessary to bill water customers on its behalf. The types of personal information we collect include name, service location, contact information, identification information, utility use details, credit information and special needs information. We may record calls to our customer service representatives for purposes of accuracy, performance reviews and training.
How We Use This Information
This information is used for the distribution of electricity to our customers including customer service, communications, accounting, billing, collections, services and repairs. For water use, the information is used to bill on behalf of the Town of Newmarket. NT Power may use aggregate or anonymous information that will not be linked to identified individuals for various other uses for itself and third parties.
Who We Share This Information With
NT Power does not share personal information with any third parties except as disclosed in this policy. NT Power may provide personal information to NTPower’s consultants, subcontractors and professional advisers (which shall be bound by privacy obligations) to assist NT Power’s uses disclosed herein. NT Power will also provide personal information to other parties involved in the electrical generation, transmission and distribution industry and to regulators to the extent required to service customers or as required by law. If we disconnect service to a customer who is a tenant we may advise the customer’s landlord or to a customer who is a landlord we may advise the customer’s tenant that the disconnection has or is about to occur. MFFIPA imposes certain privacy obligations on NT Power, but also obligates NT Power to release certain information requested though freedom of information requests.
Personal information is stored in a combination of paper and electronic files. They are protected by security measures appropriate to the nature of the information.
Individuals may review their personal information contained in NT Power files by contacting the NT Power privacy officer. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections.
For more information on NT Power and privacy please use our contact us form.