My Account & Paperless Billing
Ready to sign up for MyAccount?
Already registered for MyAccount and want to add paperless billing?
Looking for even more convenience? Sign up for paperless billing and add pre-authorized payments to your account!
For more information about payment options, or to sign up for pre-authorized payments, visit the Payment Options page.
Frequently Asked Questions
What information do I need to register for MyAccount and get started with paperless billing?
To get started with paperless billing you will need to register a new account at MyAccount.ntpower.ca using:
- A valid e-mail address,
- Your NT Power account number (found on the top-right corner of your bill); and,
- The amount of your most recent payment.
Please don't hesitate to contact us if you need assistance!
Once I have completed registering for MyAccount, how long does it take for my account information to become available?
After you have verified your e-mail and connected your account using your NT Power account number and amount of your most recent payment your account information will be available immediately. If you complete the process and your account information is not visible, please contact us.
Will I still receive a paper copy of my bill in the mail?
Once you have successfully added paperless billing to your account you should no longer be in receipt of a paper copy of your NT Power bill. If you do happen to receive a paper copy after making the change to paperless billing, please contact us.
How do I know when a new bill has been added to MyAccount?
When a new bill is uploaded to MyAccount you will receive an email at the address that you provided for use by MyAccount.ntpower.ca at the time of registration. To ensure you receive our communications relating to your NT Power account, please ensure that the email you have provided is active and checked regularly.
Can I download electronic copies of my NT Power bill?
How many of my previous bills are available for download through the MyAccount portal?