Fraud Awareness

There are several ways that parties with sinister intentions may try to access information and intelligence about customers, their accounts, and their homes; however, there are actions that you can take to protect yourself.

Each year we receive numerous reports of customers being contacted by parties representing themselves as NT Power employees or working in partnership/on behalf of NT Power. Scammers exploit various channels, from traditional phone calls (a medium now susceptible to voice cloning), to modern text messages and even in-person visits, all aimed at deceiving customers.

Here’s what to look for when it comes to possible scams about your hydro account:

Offers of refunds for overpayment or entitlements to rewards
Immediate disconnection threats, especially during Ontario's Winter Disconnection Ban
Demands for immediate payment
Demands for payment by bitcoin, gift cards, or any digital currency
Requests to meet at random locations to receive payment
Texts or emails with suspicious links
Typos or out of place punctuation
Blurry logos

If you receive a call, text, or email from someone representing themselves as an NT Power employee or working in partnership/on behalf of NT Power, there are actions you can take to ensure the validity of the call and protect your personal information.

Hang up and call NT Power. Ensure that you use the numbers provided on our website. Contact Us Do not use the number that is shown on caller ID, or a number provided to you by the caller.
Resist the urge to click any links or call any numbers provided as these could be gateways to potential scams.
Know that NT Power will not contact you and solicit immediate payment by threatening disconnection of your electrical service. There is a strict process of notification from the Ontario Energy Board (OEB) that must be followed when issuing a disconnect notice for non-payment of an account. Click here to learn more.
NT Power will not request or accept credit card information over the phone.
Maintain the safety of your personal information; refrain from sharing sensitive details such as credit card numbers, account information, or your address. Instead, take a proactive step by contacting NT Power directly. Contact Us