News

Starting Monday, September 29, we’ll be conducting our biennial Customer Satisfaction Survey. Oraclepoll Research will be conducting the survey by phone with a random sample of our customers to gather valuable feedback. No personal or account information will be requested. Thank...

NT Power announced today that Stuart Smith, who served as NT Power’s Chief Information Officer before stepping in as Interim Chief Executive Officer, will depart to become Chief Information Officer at London Hydro. The Board of Directors has named Kelly McCann as the incoming...

Receiving & Paying Bills During Potential Mail Service Disruption Due to the possible Canada Post mail service disruption, NT Power wants to ensure our customers have uninterrupted access to their billing information, account balance, and payment options. We encourage customers...

This past week, the Spring ice storm brought unexpected challenges to many of you. Widespread outages deeply affected several communities across Ontario, leaving many without power for days. We understand how difficult and frustrating these past few days have been, and we’re...

As the extreme weather alert comes to an end, we've been able to restore power to over 99% of the communities we service. Currently, 20 of you remain without power, and we continue to work diligently alongside electricians to get power back on for you and your families as soon as...

As our restoration efforts continue, we have been able to successfully restore power to 11,725 of you since the beginning of the storm, however we understand approximately 350 of you are still without power. We understand how frustrating it is for many of you, and we want you to...

We understand that these ongoing weather conditions are challenging, with heavy rainfall, freezing rain, and high winds continuing to impact our area. Please know that our crews have been working tirelessly and will keep doing everything they can to restore power to all affected...

APRIL 1, 2025 - Over the weekend, freezing rain and fallen trees caused extensive damage to both our hydro infrastructure and Hydro One's, leading to widespread power outages for many of you. We understand how challenging this situation can be, especially with icy and cold...

You may have seen NT Power around Midland, Tay or Newmarket at a parade, community presentation, food bank or festival. We have been out spreading the news of changes to many assistance programs that can support NT Power customers. It has been wonderful to connect with so many of...

NT Power announces a significant leadership transition within the organization. After four years as NT Power’s President & CEO, Ysni Semsedini has accepted the position of Chief Executive Officer with London Hydro, commencing August 6, 2024. Ysni Semsedini, NT Power President &...