Conditions of Service

NT Power is committed to supplying our customers with a safe and reliable source of electricity. 

Our Conditions of Service is a legal statement that addresses our operating practices, types and levels of service available to our customers within our service area, and our connection policies.

Section 100 - Introduction
100 - 00
Identification of Distributor and Service Area 110 - 00
Related Codes and Government Laws 120 - 00
Interpretation 130 - 00
Amendments and Changes 140 - 00
Contact Information 150 - 00
Customer Rights 160 - 00
Distributor Rights 170 - 00
Disputes 180 - 00
Section 200 - Distribution Activities
200 - 00
Connections 210 - 00
Building That Lies Along 210 - 01
Expansions / Offer to Connect 210 - 02
Connection Denial 210 - 03
Inspection Before Connection 210 - 04
Relocation of Plant 210 - 05
Easements 210 - 06
Contracts 210 - 07
Disconnection
220 - 00
Disconnection and Reconnection 220 - 01
Unauthorized Energy Use 220 - 02
Conveyance of Electricity
230 - 00
Limitations on the Guaranty of Supply 230 - 01
Power Quality 230 - 02
Electrical Disturbances 230 - 03
Standard Voltage Offerings 230 - 04
Voltage Guidelines 230 - 05
Back-up Generators 230 - 06
Metering 230 - 07
Tariffs and Charges
240 - 00
Tariffs and Charges / Service Connection 240 - 01
Energy Supplied 240 - 02
Security Deposits 240 - 03
Billing 240 - 04
Payments 240 - 05
Customer Information
250 - 00
Section 300 - Customer Specific
300 - 00
Classifications Based on Service Size 300 - 00
Residential 310 - 01
General Service (<50kW) 320 - 01
General Service (50kW - 500kW) 330 - 01
General Service (501kW - 5000kW) 340 - 01
Embedded Generation 350 - 01
Embedded Market Participant 360 - 01
Embedded Distributor 370 - 01
Unmetered Connections 380 - 01
Section 400 - Glossary of Terms

400 - 00

Glossary of Terms

400 - 00

 

Section 500 - Appendices  
Corporate Contacts (NHLCOS-150-00) Appendix A
Demarcation Points (NHLCOS-210-01 & 210-02) Appendix B
Connection Fees (NHLCOS-210-01 $ 210-02) Appendix C
Construction Subdivision Agreement By Developer
- Residential Subdivision (NHLCOS-210-02 & 210-07)
Appendix D
Construction Subdivision Agreement By Developer
- Residential Site Plan (NHLCOS-210-02 & 210-07)
Appendix E
Construction Subdivision Agreement By Distributor
- Residential Subdivision (NHLCOS-210-02 & 210-07)
Appendix F
Construction Subdivision Agreement By Distributor
- Residential Site Plan (NHLCOS-210-02 & 210-07)
Appendix G
Construction Agreement for Expansion Facilities Supplied by Distributor
- General Service Subdivision (NHLCOS-210-02 $ 210-07)
Appendix H
Distribution Services Agreement - Residential (NHLCOS-210-00 & 210-07) Appendix I
Distribution Services Agreement -General Service (NHLCOS-210-00 & 210-07) Appendix J
Embedded Generation - Connection Agreement (NHLCOS-210-00 & 350-01) Appendix K
Embedded Generation - Settlement Agreement (NHLCOS-210-00 & 350-01) Appendix L
Embedded Market Participant Agreement (NHLCOS-210-07) Appendix M
Unmetered Connections Agreement (NHLCOS-210-07) Appendix N
Retailer Service Agreement (NHLCOS-210-07) Appendix O
List of Known Customers with Permanently Connected Emergency
Generation Equipment (NHLCOS-230-06)
Appendix P
Schedule of Rates and Charges (NHLCOS-240-01) (NHLCOS-240-02) Appendix Q
The Calculation of Deposit Requirements (NHLCOS-240-03) Appendix R
Planned Billing Schedule - (Calendar Year 2003) (NHLCOS-240-04) Appendix S
Residential Payment Plan Options And Credit Authorization
(NHLCOS-210-07; 240-05; and 310-01)
Appendix T
Pre-authorized Payment Plan (PAP) (Calendar Year 2003)
(NHLCOS-210-07; 240-05; and 310-01)
Appendix U