Contact Us

Customer Service & Collections

Newmarket Phone: (905) 895-2309
Tay Phone: (705) 534-7281
Midland Phone: (705) 526-9361

Fax: (905) 895-8931

Email: Click here to show mail address

To report an Outage or Emergencies,   please call  1-888-735-4801.

Administration Hours: 8:30 am - 4:00 pm
Customer Service & Collections: 8:30 am - 4:00 pm
Operations Hours: 7:00 am - 3:00 pm

Monday through Friday, excluding statutory holidays.

Mailing address:
NT Power
590 Steven Court
Newmarket, ON L3Y 6Z2

Please note that if you are subject for disconnection due to non-payment of an account, please call to speak with a customer service representative as soon as possible and we will help you make payment arrangements.

Streetlights are owned and maintained by your local municipality.  If you’re calling to report a streetlight issue, please contact the municipality directly.


Please select where you would like to direct your message.
Type of request
In the message area please list your missing account and portal email address
If you have a screenshot, or document that would assist your request please upload it here.
One file only.
10 MB limit.
Allowed types: gif, jpg, png, pdf, doc, docx, xls, xlsx.
Reporting an Outage

Phone: 1-888-735-4801

Hours of Operation: 24 hours a day, seven days per week

Always remember to stay clear of downed power lines.

If you need to report an emergency such as a downed power line, tree limbs on lines or electrical equipment that is sparking and dangerous, please call our emergency number immediately: 1-888-735-4801. Our emergency number is available 24 hours a day, seven days per week. 

Reporting a Water Emergency
  • Report an Urgent/Emergency Water Problem - No Water, Main Break or Meter Leak

Please click here to visit the Town of Newmarket's website or call (905) 895-5193 for more information.

Business Office Hours

The Call Centre and Internal Staff are available from 8:30am to 4:00pm. Monday through Friday.

Operations are available from 7:00 a.m. to 3:00 p.m. Monday through Friday.

Digging? Building a fence or a garden? WAIT! Here's what you need to know before you dig

Please contact Ontario-One-Call (Call Before You Dig) before you dig anywhere - for your personal safety and for the protection of lines and other expensive utility equipment that are located underground.

Please see our Safety details for more information or Phone: 1-800-400-2255