Customer Service & Collections
Fax: (905) 895-8931
Administration Hours: 8:30 am - 4:00 pm
Operations Hours: 7:00 am - 3:00 pm
Monday through Friday, excluding statutory holidays.
590 Steven Court
Newmarket, ON L3Y 6Z2
Please note that if you are subject for disconnection due to non-payment of an account, please call to speak with a customer service representative as soon as possible and we will help you make payment arrangements.
Streetlights are owned and maintained by your local municipality. If you’re calling to report a streetlight issue, please contact the municipality directly.
Reporting an Outage
Phone: (905) 895-2309
Hours of Operation: 24 hours a day, seven days per week
Always remember to stay clear of downed power lines.
If you need to report an emergency such as a downed power line, tree limbs on lines or electrical equipment that is sparking and dangerous, please call our emergency number immediately: (905) 895-2309 option 3. Our emergency number is available 24 hours a day, seven days per week.
Reporting a Water Emergency
Report an Urgent/Emergency Water Problem - No Water, Main Break or Meter Leak
Please click here to visit the Town of Newmarket's website or call (905) 895-5193 for more information.
Business Office Hours
The Call Centre and Internal Staff are available from 8:30am to 4:00pm. Monday through Friday.
Operations are available from 7:00 a.m. to 3:00 p.m. Monday through Friday.
Digging? Building a fence or a garden? WAIT! Here's what you need to know before you dig
Please contact Ontario-One-Call (Call Before You Dig) before you dig anywhere - for your personal safety and for the protection of lines and other expensive utility equipment that are located underground.